Refund policy

Refund/Returns:
No Refunds. No Returns.  
 
Exchange
We are happy to exchange the delivered product of same value, given that the product is unused and in perfect condition.
Exchange Procedure:
— Please file for exchange within 3 days of the receipt of your product by reaching us at contact@printfloyd.com or 8800622623 (Monday to Friday 12 noon to 6pm)
— It will take up to 3 business days from our claim approval team to get it processed further.
— Customer will need to ship back the product using any courier service to our production facility, with proof of tracking details received from shipper. Once the product is received at our facility, the new product will be shipped immediately.

Shipping address: Print Floyd, 1954 Outram Lane, Kingsway Camp, GTB Nagar, Delhi-110009. Ph: 8800622623

Order Rejection & Cancellations:
Print Floyd retains the right to cancel any order due to non-availability of product or non-serviceable pincode; refund for prepaid orders due to cancellation will be made to customer's account within 2-3 working days by our payment aggregator partners.

COD Cancellation:
Orders received with Cash-on-Delivery payment option (if and when offered by brand) can be cancelled due to following reasons
1. Incomplete Address (missing house number/apartment number/landmark).
Our COD services are available on selected pin codes and locations only, and cannot be compared with locations fulfilled by any other brand.
2. Plus Sizes: COD is available only on sizes upto XL. Sizes over XL are fulfilled on prepaid orders only.
3. Single Product: 2 or more products cannot be clubbed in COD orders.
4. COD value and products: COD services are available on specific products with a dynamic upper-value capping. COD orders will be manually cancelled without notice if cart value exceeds.
5. Customer COD Performance: If customer has refused to receive COD orders in the past (matching our buyer or our service provider's database) COD will not be offered and filtration will be done automatically or manually.
High-value orders, customized products and plus sizes are not available on COD.